Once active, you can test a popup or form and the form submission on your site. If the popup or form is not showing as expected, follow these troubleshooting steps.
Test the popup or form and form submission on your site
We strongly recommend visiting your site from an incognito window or clearing your browser cookies before testing.
This will give you a clean slate for testing and may resurface any other popups or widgets you've added to your site.
It's important to see how many widgets and prompts new shoppers would see and optimize the shop's experience accordingly.
You can also add ?seguno_invalidate_popup=true to the end of your site's URL to make your popup appear immediately.
Troubleshooting a popup or form
If your popup or form is not showing up, try these three steps:
Confirm the app embed is enabled on your active theme. If the app embed is not visible, ensure the Seguno Popups & Forms app is installed from the Shopify App Store and enable the embed in your theme editor.
Clear your site cookies.
Double-check your trigger settings and ensure you are giving the popup or form enough time to show on your site.
Theme Restrictions on App Blocks
If the embedded form is not appearing in certain sections of your theme, such as the footer, it may be due to theme restrictions on app block placement. To resolve this:
Place the form in a section of your theme that supports app blocks.
Alternatively, customize your theme to enable app blocks in restricted areas like the footer.
Third-Party App Conflicts
If you are using a third-party app like Canvify to build pages, you may notice that embedded Seguno forms disappear. This happens because Canvify pages often share a single Shopify page template, and updates from Canvify can overwrite changes. To prevent this:
Assign each Canvify page its own Shopify page template and add the Seguno embedded form to each template individually.
Alternatively, use a form-embedding method supported by the third-party app, such as embedding a form directly within the app’s content.Still not seeing your popup or form? Reach out to Seguno support.