Using the free Shopify Flow app, you may send an internal notification email to alert you when a new review has been submitted.
If you'd like a headstart on setting this up, please download our template below and adjust the settings to your preference.
You can also learn how to create it from scratch by following the step-by-step guide below.
Download our internal notification template
The downloadable template below is built to send you an internal notification depending on the review rating.
A three-star or higher review will trigger a standard internal notification.
A one or two-star review will trigger an internal notification alerting you of a low rating and advise you to contact that reviewer.
You must add your sending email by clicking on the Send internal email node and entering the email address you'd like to receive this notification.
To add this template to your Flow app, please follow this guide created by Shopify: Creating workflows using templates.
Create and send an internal notification for new reviews
To create and send an internal notification for new reviews:
From the Shopify Dashboard, open the Flow App.
You can type "Flow" into the search bar
Or it may be on the left column of your Shopify Dashboard.
Click Create workflow and choose Select a trigger to start.
Select the Product Review submitted option From the Seguno Reviews listing.
Connect an action by clicking the plus symbol (+) and choose Send internal email from the Flow listing.
Configure the internal notification email, adding the review variables if you want to include review details for the notification.
Example internal email:
Subject:
A new {{productReview.rating}} product rating has been submittedBody:
{{productReview.author}} has submitted a {{productReview.rating}} rating for {{productReview.productId}}. Manage this review in Seguno Reviews.
{{productReview.title}}
{{productReview.comment}}
Flow may also be used to trigger events in other apps, such as a loyalty points app, by using the "Product review published" trigger.