The Review request automation sends a message to subscribers who recently had an order fulfilled and directs them back to your site, where they can leave a review through your review app. This automation is an easy way to solicit more reviews and increase your social proof. The automation timing should be based on the expected shipping timeframe plus the time for the customer to use the product.
To edit and activate the Review request automation:
Install a review app. Seguno does not interact directly with the review app, so any review app works with the automation.
Navigate to the Automations page and select the Review request automation.
Click on the email preview.
Select the Review request section and update the anchor tag.
The following are the default values for the most popular review apps on the app store.
Shopify Product Reviews: shopify-product-reviews
If you are using a different product review app or find the above value does not work, please reach out to our support team, and we will help find a custom solution for you.
To exclude products from triggering the Review request automation:
Navigate to the Products page in your Shopify Admin
Select the product you want to exclude
In the Product organization card, in the Tags section, add the tag skip-review-request-email