Product purchased automations send your subscribed customers an email after their order is created or fulfilled. This automation is triggered based on specific products being purchased.
Create a Product purchased automation
To apply a customer tag to trigger the Customer tagged automation:
Navigate to the Automations page.
In the Product purchased section, click Create automation.
In The order is section, select the automation to trigger based on the creation of an order or when the order is fulfilled.
In The order contains section, select the product or collection.
The purchase of a specific product or a product within the collection will trigger the automation.
The Delay before sending section is based on when the order is created or fulfilled, depending on your selection.
Start and End criteria for Product purchased automations
Edit the trigger event or product/collection at any time in the Start card. To edit the start criteria, click Edit.
By default, the end card is set to end the automation for a subscriber once any line item is returned, an exclusion tag is added, or all emails have been sent. Click Edit to view additional options.
Does the customer have to be subscribed to receive the Product purchased automation?
Yes, the customer must be a subscriber in order to receive the email.
Will the automation send if a product in the order is returned?
No, if any items in the order are returned, the subscriber is longer eligible to continue in the automation.
Can I utilize this feature as a free Seguno user?
This is a paid feature, but free users can upgrade early to start a free trial and gain access to this feature immediately.