FAQs and troubleshooting
12 articles
What does email delivery in progress mean?Learn what “email delivery in progress” means in Seguno: Email Marketing and what to expect while a newsletter is sending.
Does Seguno install any code on my website?Seguno integrates directly with Shopify data and does not install code on your storefront or modify your Shopify theme.
Understanding email conversion tracking in Seguno Email MarketingLearn how Seguno Email Marketing tracks email conversions using Shopify's native integration, click-based attribution, and a 5-day window.
How to install Dynamic Banner Suite in Seguno Email Marketing for free?Dynamic Banner Suite is free for all active Seguno Email Marketing users. Connect it from your dashboard in three steps.
Can I connect Seguno to multiple stores?No. Seguno installs directly into the Shopify admin for each store. Each Shopify store requires its own Seguno setup.
How Apple Mail Privacy Protection (MPP) impacts email marketing metricsLearn how Apple Mail Privacy Protection affects open rates, engagement tracking, and Seguno email performance reporting.
Understanding Shopify notifications and Seguno Email Marketing automationsLearn how Shopify's required email notifications differ from Seguno Email Marketing automations and what each one manages.
How Seguno integrates with Shopify dataLearn how Seguno Email Marketing uses Shopify customers, segments, orders, products, and discounts to power campaigns and automations.
How to contact Seguno SupportLearn how to contact Seguno Support by chat or email and find current chat availability.
Why are my images appearing sideways in emails?Learn why images can appear sideways in emails and how to fix image orientation issues before sending with Seguno: Email Marketing.
Troubleshoot automations not sending in Seguno Email MarketingLearn why automations in Seguno Email Marketing may not send and how to fix subscriber eligibility and configuration issues.
Troubleshoot YouTube video issues in Seguno Email MarketingFix common YouTube video problems in Seguno Email Marketing, including unsupported links and private video settings.